Customer Metrics Blog
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Customer centricityNew
Customer-centric design expertise in the hotel industry
Customer Metrics measures customer centricity from the internal perspective of employees and the external perspective of customers – in individual companies or as an industry comparison. The latter was recently done for the hotel industry: A joint study by Jan-Erik Baars (Managing Partner Customer Metrics and Lecturer at Lucerne University of Applied Sciences and Arts) and Lilian Roten (Design-Journey Studio) was conducted in cooperation with 14 hotels in Switzerland.
3. November 2025·3min
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All posts
NewCustomer centricity
Customer-centric design expertise in the hotel industry
3. November 2025·3min
Customer centricity
Customer centricity as a driver of successful customer relationships
3. April 2025·4min
Expert posts, Customer centricity
Customer centricity as a catalyst for success
3. Oktober 2023·4min
Customer centricity
Customer centricity sector study: how companies focus on their customers
14. Mai 2023·3min
Press, Customer centricity
Media release: Customer Metrics launches Custopia
12. Mai 2023·2min
Customer centricity
CI-Score: measuring customer centricity from the customers’ perspective
9. März 2023·4min
Customer centricity
CC-Score: the indicator of customer centricity within companies
22. Januar 2023·6min